Frequent questions

Questions about products and orders
How can I search for a particular product in the store?

To search for a product, please use the existing search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be presented with a list of compatible results.

I am a legal person. Can I buy?

Yes, mvpstore (mvpstore.ro) honors the orders of legal entities. In order to receive the tax invoice with the company data, please enter the data you will be required to register or in the ordering process.

What do I do if I want the delivery to be at a different address than specified in my client account?

In this situation, in the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

Client account administration
I forgot my account password. How am I doing?

If you do not remember your account password, please use the Forgot password button, available on the Account access page.

How do I change my account data?

To modify the data in your client account, please log in to your account and then access the Account Update option, available in the My Account section.

Do I have to have an account in order to buy?

To shop on this site, you need to create a user account. It can also be created after you have added the desired products to your Shopping Cart.

Can I edit a released order?

In case you want to change an order, please contact us using the contact form on the site. Please specify the order ID, which you can find in the Order History section.

Can I find information about my previous orders?

You can view the history of orders placed on the site by going to the Order History section.

General questions
I want to buy a product that is not in stock. How am I doing?

For more information on product availability, please contact us using the contact form on the site.

I want to get additional information that is not on the site. How am I doing?

In this case, please contact us using the contact form.

How to solve
You have the right to withdraw from this contract, without giving any reasons, within 14 days, according to O.U.G. no.34 / 2014. The withdrawal period expires 14 days after the day on which you enter or a third party other than the carrier indicated by you in the physical possession of the products. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unambiguous statement, such as a letter sent by post, fax or e-mail. To do this, you can use the join pattern; its use is not obligatory. If the site has the option of completing and submitting electronically the information about its withdrawal from the contract, please insert the following: "You can fill in and submit electronically from our website www.pretzmic.ro/info/retur the standard withdrawal form or any other If you use this option, we will promptly transmit you, on a durable medium such as by e-mail, the acknowledgment of receipt of the withdrawal request. "To comply with the withdrawal deadline, it is sufficient to send the exercise notice the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal.

If you withdraw, we will reimburse any amount that we have received from you, less the direct cost of returning the goods by courier, namely the amount of 16 lei, and excluding the additional costs due to the fact that you have chosen another delivery method than the cheapest standard delivery we offer without undue delay, and in any case not later than 14 calendar days from the date we are informed of your decision to withdraw from this agreement. We will only reimburse you via a bank account sent by you via the electronic or physical withdrawal form, unless you have expressly agreed to another refund method; In any case, you will not be charged fees as a result of such reimbursement. We may postpone reimbursement until the date we receive the products back to us or until you have provided proof that you have returned the products by the nearest date. Give your PRODUCTS directly to our DPD Express Courier without undue delay and, in any case, within 14 days of the date you have notified your withdrawal. The term is met if products are sent back before the expiry of the 14-day period. You will have to bear the direct cost of returning the products by courier, namely the amount of RON.