Transport and returns
mvpstore (mvpstore.ro) will provide you with the following delivery methods:
- Curier rapid, Shipping in 1-2 days, RON9.90
- Posta Romana, Shipping in 6-10 days, RON8.00
Delivering products within 48 hours - With Rapid Courier Companies, orders are delivered in any location on the territory of Romania within 24 to 48 hours, depending on the geographical area.
Customer-oriented return policy - In accordance with European standards, the customer has the right to return the product within a few days of purchase regardless of the reason invoked, receiving the counter value of the product or replacing it
Right of withdrawal
You have the right to withdraw from this contract, without giving any reasons, within 14 days, according to O.U.G. no.34 / 2014.
The withdrawal period expires 14 days after the day on which you enter or a third party other than the carrier indicated by you in the physical possession of the products.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using an unambiguous statement, such as a letter sent by post, fax or e-mail. To do this, you can use the join pattern; its use is not obligatory.
If the site has the option of completing and submitting electronically the information about its withdrawal from the contract, the following will be inserted: "You can electronically fill in and send from our website www.mvpstore.ro the standard withdrawal form or any other unequivocal statement. If you use this option, we will send you, without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request. "
In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal.
If you withdraw, we will reimburse any amount that we have received from you, less the direct cost of returning the goods by courier, namely the amount of 16 lei, and excluding the additional costs due to the fact that you have chosen another delivery method than the cheapest standard delivery we offer without undue delay, and in any case not later than 14 calendar days from the date we are informed of your decision to withdraw from this agreement. We will only reimburse you via a bank account sent by you via the electronic or physical withdrawal form, unless you have expressly agreed to another refund method; In any case, you will not be charged fees as a result of such reimbursement. We may postpone reimbursement until the date we receive the products back to us or until you have provided proof that you have returned the products by the nearest date.
Give your PRODUCTS directly to our DPD Express Courier without undue delay and, in any case, within 14 days of the date you have notified your withdrawal. The term is met if products are sent back before the expiry of the 14-day period.
You will have to bear the direct cost of returning the goods by courier, that is 16 lei.
The right of withdrawal provided by O.U.G. No.34 / 2014 applies to watches and sunglasses.
The right of withdrawal can only be exercised if the returned product is completely new (as sold), in the original box and with all the accessories sold, and not if it shows traces of use or has been used contrary to the instructions for use, being defective, missing parts / accessories / original box. In any case, Seller will prepare a Veiled Process on its status, wholly opposed to the consumer. If the product can no longer be resold due to its condition and is not in a state of non-compliance, the buyer can return the product as it stands, provided the return costs are borne and of the other costs incurred. The consumer has the obligation to pay the Seller all costs incurred with his / her request, such as the cost of the finding and the return shipping cost of the product. The full payment by the Consumer in advance of all these costs is a necessary condition for the Professional to be able to return the product to him. If the Consumer refuses to pay these costs within 5 business days, he will also bear the costs of storing the product in the amount of 1 leu per day of storage. The consumer agrees that in the absence of full payment in advance of all the costs mentioned, the product will be retained as a guarantee and will be able to be transferred to the Professionals without further formalities, once these cumulative and unpaid costs exceed the value of the product.